Contact Us

Whether you have spotted something out of date on one of our reviews, want to ask about how we rank a particular site, or need to flag a concern about a crypto casino you've come across, this is the place to reach us. We read every message that comes through and use reader feedback to keep our research sharp and our comparisons honest.

What we can help with

Top Crypto Casino is a research and comparison site, not a casino, so there are limits to what our team can resolve directly. Here's a quick guide to what falls inside and outside our remit:

• Review accuracy — if a bonus term, withdrawal limit, or supported coin listed for an operator such as Betpanda, CoinPoker Casino, or Cryptorino has changed, tell us and we'll verify and update it.
• Site feedback — broken links, outdated information, or anything on the page that doesn't match what you found when you visited a casino.
• Methodology questions — if you want to understand why one operator ranks above another, or how we weigh payout speed against game variety, ask us directly.
• Partnership or media enquiries — for anyone representing a licensed crypto casino operator or a media outlet.
• General questions about crypto gambling in Singapore — including how wallets, deposits, or no-KYC play typically work, though we can't give personal financial or legal advice.

What we can't do is intervene in disputes between you and a casino operator — such as a withheld withdrawal, a rejected bonus, or a closed account. Those matters sit with the operator's own support team and, where relevant, its licensing authority. We can, however, take that feedback into account when we next review the site.

Before you write in, a few things worth checking

A large share of the messages we receive are answered faster by checking a few things first:

1. Re-read the bonus terms on the operator's own site — wagering requirements, maximum bet limits while a bonus is active, and expiry windows are set by the casino, not by us, and they do change.
2. Confirm which network you used for a deposit or withdrawal. Sending Ethereum (ETH) to a wallet address set up for an ERC-20 stablecoin like USDT or USDC, for example, is a common source of delays that looks like a casino problem but usually isn't.
3. Check the operator's confirmation requirements. Slower networks, or casinos that wait for extra block confirmations before crediting funds, can make a deposit look "stuck" when it's actually just pending.
4. If you're unsure whether a site is available to Singapore-based players at all, see our note on the legal grey area for offshore crypto casinos below, or read the operator's own terms of service on jurisdiction restrictions.

Understanding where we sit in the crypto casino landscape

Because we're an independent review site rather than an operator, we don't hold customer funds, process withdrawals, or verify identities. Every operator we rank — from Betpanda through to Vave — runs its own KYC policy, cashier, and support desk, and any account-specific issue needs to go through them first. If a pattern of complaints emerges about a listed site, that's exactly the kind of thing we want to hear about, since it feeds directly into how we score payout reliability and trustworthiness in future updates.

If your enquiry touches on your own gambling habits rather than the site itself, our Responsible Gambling page has practical tools and support links, and is worth reading regardless of where you play.

What to include so we can help faster

A short, specific message gets a quicker and more useful reply than a general one. Where relevant, include:

• The name of the operator or page you're referring to
• The specific claim, figure, or detail you think needs a second look
• Roughly when you last checked the site or attempted the action in question (deposit, withdrawal, bonus claim, etc.)
• Screenshots, if you have them and they don't contain sensitive account details

We don't need your wallet address, seed phrase, private keys, or any government ID to answer a general enquiry — never send these to us or to anyone claiming to represent this site.

A note on our commercial relationships

Top Crypto Casino may earn a commission when a reader signs up with an operator through a link on this site. That relationship never decides how a casino is ranked or reviewed, and it has no bearing on how we handle your enquiry. If you'd like more detail on how we assess and rank operators, our About Us page covers that in full, and our Terms and Conditions set out the legal basis on which the site operates.

Response times and what happens next

Our team reviews messages in the order they arrive. Straightforward corrections and factual queries are usually the quickest to action; questions that need us to re-verify something with an operator — such as a changed withdrawal limit or a discontinued bonus — take a little longer, since we confirm details before publishing an update. We don't guarantee a response to every message, but every substantive one is read.

This site is intended for adults aged 18 and over (or the legal gambling age in your jurisdiction, whichever is higher). If you're contacting us on behalf of someone underage, or with concerns about underage access to gambling content, please say so clearly in your message so it can be prioritized appropriately.